These terms and conditions govern the purchase of products on purahomemuebles.com. They are written to be easily understood. If anything is unclear, please write to hola@purahomemuebles.com before making a purchase.

1. Who is selling

The seller is La Encina Interiores, S.L., CIF B22834451, with registered office at Avenida Rey Felipe VI, 211, 02630 La Roda (Albacete), registered in the Mercantile Register of Albacete, Section 8, Sheet AB-31664. Pura Home is its commercial brand.

2. Acceptance

By confirming an order, you accept these terms and conditions, the Shipping and Delivery Policy, the Exchange and Returns Policy and the Privacy Policy. The version in force at the time of your purchase will always apply, even if we modify it later.

To purchase, you must be over 18 years of age and have the legal capacity to contract.

3. How orders are formalized

1. You add products to your cart and proceed to checkout.
2. You enter your contact details, delivery address, and billing information.
3. You choose the delivery method and, if applicable, the assembly service.
4. You select the payment method and confirm the order.
5. You receive a confirmation email with the order number and summary.

The confirmation email acknowledges receipt of the order. The contract is perfected when we confirm availability and the order moves to preparation. If any item is unavailable, we will notify you and you can choose to wait, replace it, or cancel that part of the order with a full refund.

You can check the status of your orders and your invoices from your customer account.

4. Prices

All prices are shown in euros and include the applicable VAT. Shipping costs and additional delivery or assembly services are not included in the product price: they are calculated and itemized before confirming the order.

We reserve the right to change prices at any time. The applicable price is the one in force at the time of confirming your order.

When we announce a price reduction, we also indicate the lowest price applied during the previous 30 days, in accordance with the Omnibus Directive.

Pricing Errors

If, due to a material or computer error, a clearly erroneous price is published, we will notify you before preparing the order and you may confirm it at the correct price or cancel it with a full refund. A clearly mistaken price does not generate an obligation to sell.

5. Availability and made-to-order products

We work with two types of availability, indicated on each product page:

• Available stock: the product is in the warehouse and is prepared within the indicated timeframe.
• Made to order or manufactured: the product is ordered from the supplier or manufactured after your purchase. The lead time is longer and is indicated on the product page.

Lead times are estimated and made in good faith. If a significant delay occurs, we will inform you and you may keep the order or cancel it without cost.

There are products that, due to their manufacturing conditions, materials or customization, have a special longer lead time. When this is the case, we explicitly indicate it on the product page before purchase.

6. Payment methods

We accept:

• Credit or debit card (Visa, Mastercard), through a secure gateway. We do not store your card details.
• Bizum.
• PayPal.
• Bank transfer. The order is reserved and moved to preparation when the amount is credited to our account. If we do not receive it within 5 calendar days, the order is automatically canceled.
• Deferred payment and financing through our financial providers. The granting depends exclusively on the financial entity and is governed by its own conditions, which you accept on their platform.

We may request additional verification for orders with indications of fraud, and cancel them if ownership of the payment method is not verified.

7. Invoicing

We issue an electronic invoice for each order and send it to you by email or make it available in your customer account. If you need an invoice in the name of a company, please enter the tax details in the corresponding field during the purchase process: we cannot modify the invoice holder once it has been issued.

For any billing inquiries, please write to administracion@laencinainteriores.com, the administrative management email for La Encina Interiores, S.L.

8. Delivery

Delivery methods, areas, lead times, and access conditions are detailed in the Shipping and Delivery Policy, which forms part of these conditions.

The maximum delivery period is 30 calendar days  from order confirmation. If, for any reason, this period is exceeded, we will notify you and you may keep the order or cancel it at no cost. Products with special manufacturing times are indicated on their product page before purchase.

The risk of the products is transferred at the time of delivery, when you or the person you designate takes physical possession of the goods.

9. Order cancellation and modification

• Before the order enters processing or preparation: you can cancel or modify it at no cost by writing to hola@purahomemuebles.com.
• Once prepared or picked up by the carrier: cancellation is processed as a return, and logistics costs may be deducted in accordance with the Exchange and Returns Policy.
• Customized or made-to-measure products: once manufacturing has started, cancellation may incur a charge of up to 50% of the product's value, corresponding to costs already incurred.

Changes to the delivery address requested after the order has been shipped may incur redelivery costs at the customer's expense.

10. Withdrawal, exchanges and returns

You have 30 calendar days from delivery to withdraw from your purchase, extending the legal period of 14 days. The conditions, exceptions, and costs are detailed in the Exchange and Returns Policy, which includes the official withdrawal form template.

11. Warranty

All our products come with a legal conformity warranty of 3 years as stipulated in Royal Legislative Decree 7/2021. The conditions and procedure are set out in the Warranty Policy.

12. Intended use of products

Our products are designed for domestic indoor use, unless expressly stated otherwise on the product page. Use in high-traffic environments (hospitality, offices, tourist rentals) or outdoors without adequate protection may affect the product's lifespan and warranty coverage. If your project is professional, please write to profesionales@purahomemuebles.com and we will advise you on suitable references.

13. Color, measurement, and material differences

We work with natural materials such as solid wood, stone, plant fibers, ceramics, and textiles. Grains, knots, tones, and minor irregularities are inherent to the material and do not constitute a defect. Similarly, color reproduction on screen may vary compared to the actual product. The stated measurements are approximate and allow for customary manufacturing tolerance.

14. Promotional codes and gift cards

• Promotional codes have the validity, minimum amount, and exclusions indicated in each campaign.
• Unless expressly stated otherwise, they are not stackable with each other or with other promotions.
• They are not redeemable for cash or applicable to already confirmed orders.
• They do not apply to shipping costs, assembly services, or gift cards.
• Gift cards are valid for 12 months  from their issue date, are not refundable in cash, and can be used for multiple purchases until their balance is exhausted.
• If you return a product purchased with a discount, the amount actually paid will be refunded.

15. Professional program

If you are an interior designer, architect, decorator, or professional in the sector, you can request access to our professional program, with specific conditions, by writing to profesionales@purahomemuebles.com. Acceptance requires proof of activity and is governed by the specific conditions of the program, which override these terms where they differ.

16. Customer service

Phone: 967 217 073, Monday to Friday from 9:00 AM to 3:00 PM.

In addition, you have 24-hour artificial intelligence assistance on the website, every day of the year, to resolve queries about products, measurements, lead times, and order status. When a query requires human intervention, we escalate it to our team.

We respond to emails within a maximum of 48 business hours.

17. Claims and dispute resolution

If you are not satisfied with our response, you can contact the Municipal Consumer Information Offices (OMIC), the General Directorate of Consumer Affairs of Castilla-La Mancha through the JCCM Electronic Headquarters, or the consumer arbitration system. We have official claim forms available to you.

18. Force majeure

We will not be liable for non-compliance arising from causes beyond our reasonable control, such as catastrophes, transport sector strikes, widespread supply cuts, or administrative restrictions. In these cases, the delivery period will be suspended for the duration of the cause, and we will keep you informed.

19. Partial nullity

If any clause is declared null and void, the rest will remain fully valid. The affected clause will be replaced by another that respects the original purpose within the law.

20. Applicable law and jurisdiction

These conditions are governed by Spanish law, particularly by Royal Legislative Decree 1/2007 (TRLGDCU) and Law 34/2002 (LSSICE). For any dispute, the courts and tribunals of the consumer's domicile will be competent.