Furniture is not a package. That's why at Pura Home we don't have just one type of shipping, but four different services depending on what you buy: from the box that arrives at your doorstep to the team that carries the sofa upstairs, assembles it in the living room, and removes the packaging.

1. Where we ship

• Peninsular Spain: all services available.
• Balearic Islands: available with an additional charge over the peninsular rate. Some bulky products may not have an assembly service.
• Mainland Portugal: available with an additional charge over the peninsular rate, depending on the product.
• We do not ship to the Canary Islands, Ceuta, Melilla, or Andorra.

If you have a project for an uncovered area, write to us at hola@purahomemuebles.com and we will study a specific solution.

2. Our four delivery services

Each product has an assigned service, indicated on its product page.

3. How much does shipping cost?

The shipping cost is calculated by tiers, according to the total amount of your order. It corresponds to transport to the indicated address; delivery upstairs and assembly are charged separately, as explained in the next point.

These amounts correspond to peninsular Spain. For the Balearic Islands and mainland Portugal, an increase is applied, which is calculated in the cart before payment.

4. Delivery upstairs and assembly

Delivery upstairs is not included in the shipping cost: each product has its own rate, depending on its weight, volume, and handling difficulty. You will always see it indicated on the product page before purchasing.

Assembly is an additional €30 over the price of delivery upstairs. It is indicated on the product page for all products that allow this service.

5. Surcharges by zone

In the Balearic Islands, free shipping depends on the volume of the order, not just its amount: we will confirm it in the cart before you pay. In mainland Portugal, shipping always has a cost, regardless of the order amount.

6. Delivery times

Each product has its own lead time, indicated on its product page. Lead times are estimated: on certain dates or due to supplier circumstances, they may be slightly extended.

Some products, due to their manufacturing conditions, materials, or customization, require a longer lead time. When this is the case, we expressly indicate it on the product page before you purchase.

Lead times begin to count from payment confirmation, not from the time of order. If an order is significantly delayed, we will notify you by email or phone, and you can keep or cancel it at no cost.

7. Orders with multiple products

When you buy items with different services or lead times, you can choose:

• Receive everything together. If you prefer, we apply the superior service to the entire order, and the same team delivers all pieces in a single visit.
• Receive separately. Each item is dispatched as soon as it is ready, without waiting for the longest lead time. No additional surcharge is made for splitting the order.

8. Before we arrive: check access

This is important and avoids most incidents. Before buying, check that the furniture fits:

• Through the entrance, elevator, stairs, landings, and hallway turns.
• Through the door of the destination room.
• That there is enough space where you are going to place it.

The measurements of each product and its packages are on the product page. If you have doubts, write to us before buying, and we will review it with you.

9. Delivery appointment

For services with an appointment, the logistics operator will contact you by phone or SMS to arrange the day and time slot. It is essential that you provide us with a correct mobile number and that you are reachable.

• There must be an adult present at the home to receive the order.
• If you need to change the appointment, notify us at least 24 hours in advance.
• If no one is present during the agreed time slot, a second delivery attempt will be made. The costs of a second attempt due to unjustified absence are at your expense, and we will inform you of the amount before rescheduling.
• If delivery is not possible after two attempts, the order will be returned to the warehouse and processed as a return, deducting the outbound and return transport costs.

10. Upon receipt of the order: check it

Take a minute to check the condition of the packages in front of the carrier:

1. Check that the number of packages matches what is indicated on the delivery note.
2. Inspect the packaging. If you see dents, breakages, moisture, or any anomaly, note it on the delivery note before signing (e.g., "package 2 with a dented corner"). If the damage is evident, you can refuse delivery.
3. If upon opening you detect damage that was not visible, notify us within 48 hours of delivery by sending photos of the product and packaging to incidencias@purahomemuebles.com.
4. Keep the packaging until you have verified that everything is correct.

Signing the delivery note as "conforme" (in conformity) makes it difficult to claim from the carrier, so always note any reservations. In any case, this does not limit your legal warranty rights: even if that period is exceeded, we continue to address any lack of conformity in accordance with the Warranty Policy.

11. What assembly includes

If wall anchoring is required for safety (tall cabinets, shelves, chests of drawers), we provide the hardware and instructions, but the installation must be carried out by a qualified professional under your responsibility. The assembly team is not authorized to perform work unrelated to the order.

12. Tracking

You will receive order confirmation, dispatch notice with a tracking link, and appointment notification by email when applicable. You can also check the status from your customer account or write to us at hola@purahomemuebles.com with your order number.